Your account

Stopping unwanted email

Anyone can type an email address into our home page, including yours. So the first email we send to a new address has a link at the bottom: I didn't ask for this.

What the link does

• We stop sending any email to that address.
• Every form registered to that address is paused, so it stops accepting submissions.

The page asks you to confirm before anything happens, so a mail scanner that opens links can't trigger it.

Changed your mind?

After you confirm, the page shows an Undo button that works for 24 hours. Undo turns email back on and resumes the forms the link paused.

After that, there are two ways to turn email back on:

• Open the same email and press I didn't ask for this again. The page sees that email is already off and offers Turn email back on. The link works for 90 days from when we sent the email.
• If you're still logged in, the top of your dashboard says email is off and has the same button.

Either way, the forms the link paused start accepting submissions again, and login links work again.

Without that email or a login, we can't tell you apart from someone who typed in your address, so we can't turn email back on for you.

Someone keeps using your address

Once you've used the link, no one can make us email you again, whatever they type in.