Your forms
Email notifications
Each clean submission is emailed to you within a few seconds. The email lists every field, the spam score and a link to your dashboard.
Who gets the email
- Your address, once you've clicked its verification link.
- Your form's second email, once that address has clicked its own verification link.
The second address gets its link when you add it. If it's lost, press Resend Verify Link on the form's Settings page. Its domain has to accept mail, and each account can send links to 5 new second addresses a day, so a typo can be fixed but the setting can't be used to mail strangers.
Forms you run for a client
If the second email is your client's, turn on Hide my address from the second email in the form's settings. Each notification is then addressed to your client, and your copy goes as a blind copy (BCC), so they never see your address on it. The footer of the email and the weekly spam email stop naming you too, and the daily limit notice goes to you alone. The one email that still shows your address is the verification email your client gets when you add them, so they know who's asking to send them mail.
Auto-replies
A form can send the person who filled it in a short reply, such as a thank-you with a link to your next steps. Auto-replies are switched on per account by Submits.dev, because they go to people who never signed up with us. Ask for them if you need them. Once your account has them, the form's Settings page has an Auto-reply section with your website, a subject and a message.
- The reply goes to the address in the form's
email,_replytoorreply_tofield. - It only goes out for submissions that pass the spam check, within an hour of arriving.
- Each address gets at most one reply from a form in 24 hours, so nobody can use your form to flood someone's inbox.
- It comes from "your form's name via Submits.dev", and replies to it reach your notification address.
- Links in it must be on your website. The message is yours alone: nothing the visitor typed appears in it.
- Each reply counts toward your daily email limit.
- The submission's page says whether a reply went out, or why not.
Subject and Reply-To
Add a _subject field to your form to set the subject line. It always follows your form's
name in brackets, like [Contact form] Quote request, so a visitor can't make a notification
look like it came from anyone else. The subject is spam-checked along with the fields. Reply-To is the visitor's
address when your form has a _replyto, email or reply_to
field, so pressing Reply answers them.
Daily limit
Your account sends at most 200 notification emails in 24 hours, counted across all your forms. Past that, submissions are still saved and still go to your sheet, but we send no more notification emails until the count drops. We tell you when you hit the limit, at most once a day for each form.
Submits.dev also has a daily sending limit of its own, shared by everyone. If it's ever reached, a submission shows Not emailed: sending limit. It's still on your dashboard and in your sheet. Login links have room set aside, so you can always log in.
If our mail provider refuses a notification, we keep trying for about four hours, then stop and mark it Not emailed: sending failed.
Weekly spam email
On Mondays, if a form held new suspected or blocked spam in the past week, we send one email listing how many of each every form held. It goes to your address and the form's verified second address, and you get one email however many forms you have. Spam filtering explains how to review them. Turn it off per form in the form's settings.
When we stop emailing an address
We stop emailing an address if our mail to it bounces because the address doesn't exist, or if someone marks one of our emails to it as spam. That covers notifications, the weekly spam email and login links. Your forms keep accepting submissions, and they still show on your dashboard and reach your sheet.
A full mailbox or a mail server that's down for a while doesn't count, and changes nothing.
If it happens to your own address, the top of your dashboard says so and has a Turn email back on button. Stopping unwanted email explains the other ways back.
Pausing a form from an email
Every notification has a Pause or change this form link at the bottom. It opens the form's Settings page, where Pause stops it accepting submissions. You need to be logged in, so a visitor can't pause your form from a reply that quotes our email.
Most mail apps also show an Unsubscribe button next to our notifications. It pauses the form in one click, without logging in. Resuming the form cancels every Unsubscribe link sent before, and removing a second email address cancels the ones sent to it.